Contact Us
Whether you have spotted an out-of-date bonus figure, want to ask about how we rank the best payout online casinos, or have feedback on a review, this is where to reach Online Casinos. We read every message that comes in, though we cannot resolve account, deposit or withdrawal problems with a specific casino — those always need to go through that operator's own support channels.
What We Can Help With
Online Casinos is an independent research and comparison site, not an online casino, a payment processor or a gambling operator. That shapes what we can realistically do when you get in touch. We can:
- Correct or update information in a review — bonus terms, editorial ratings or payout details that have changed
- Explain how we assess payout speed, licensing and game fairness when we compile our rankings
- Point you toward our Responsible Gambling page if you or someone you know needs support tools or self-exclusion information
- Clarify anything in our Terms and Conditions or in our About Us page about how the site operates
- Take feedback on a casino listed on this site, including Raging Bull, Uptown Aces, Ignition or any other operator we cover
We cannot help with a live deposit that has not landed, a withdrawal stuck in review, a locked account or a KYC document request — those are matters for the casino's own customer support team, since we do not hold player funds or personal account data at any stage.
Before You Contact Us About a Casino Issue
If your message relates to a specific operator, it usually gets resolved faster by going straight to that casino. A few checks worth making first:
- Log into your account and check the casino's own support channel — most licensed operators offer live chat, email or a support ticket system
- Have your account details and any transaction references ready, since verified operators will ask for them before discussing a payment
- If a withdrawal is delayed, check whether identity verification (KYC) is still pending — this is the most common reason payouts stall, even at reputable sites
- Review the bonus terms you accepted if the query is about wagering requirements or a withheld bonus balance
If you have already done this and still think something is wrong with how a casino is presented on our site, tell us what you found — we investigate discrepancies and update listings when the facts change.
What to Include in Your Message
To help us respond usefully, it helps to include:
- The name of the casino your question relates to, if applicable
- Whether your query is about a bonus offer, a review, payout information, or the site itself
- Screenshots or specific details if you are flagging an error, such as an outdated wagering requirement or an expired promotion
- Your general location or state, if the question relates to eligibility, since online casino availability in the US varies by jurisdiction
A Note on Responsible Gambling
If you are reaching out because gambling has stopped feeling like entertainment — because it is affecting your finances, relationships or wellbeing — please know that help exists outside of any single casino's tools. Every operator we review should offer deposit limits, time-outs and self-exclusion options, and national support services are available for anyone in the US who needs them. Our Responsible Gambling page lists practical steps and where to find further support, and it is worth reading whether or not you plan to contact us directly.
Editorial Independence
Online Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides our rankings or ratings — Raging Bull's position at the top of our best payout list, for example, reflects our editorial assessment, not a commercial arrangement. If you ever think a review reads more like an advert than an honest assessment, tell us. That feedback goes straight to the people who write and update these pages.
Response Times
We aim to acknowledge messages within a reasonable timeframe, though response times can vary depending on volume and the complexity of the query. Simple corrections or factual updates are typically actioned faster than broader editorial questions. We do not offer live phone support, and we are not able to mediate disputes between a player and a casino directly.